Banks & Billers
Banks
Banks will particularly benefit from lower integration and transaction processing costs …
SADAD will benefit banks in many ways, some of those benefits are listed below:
Cost Reduction:
- Lower costs due to:
- Reduced transaction volumes at branches.
- Reduced processing costs per transaction.
- Decreased reconciliation costs and exception handling.
- Fewer biller interfaces to develop and maintain.
- Fewer tellers / CSRs required to handle customer payments and bill inquiries.
- New costs to be partially offset through revenue sharing schemes with SADAD.
Revenue Generation:
- Compensation from SADAD
- Opportunity to cross-sell and up-sell:
- Using freed up tellers and CSRs.
- Greater concentration on high-value customers.
- Potential to offer new value added services through bundling and packaging.
- More attraction to potential consumers allowing them one-stop bill payment through SADAD network.
Intangibles:
- Early positioning for eGov and eCommerce initiatives.
- improved customer services through:
- Increasing face-time with customers.
- Less congestion at branches.
- Enhance image by being at the forefront of leading technology.