Billers can expect to improve customer services and streamline bill collection / reconciliation processes

SADAD will benefit billers in many ways, some of those benefits are listed below:

Cost Reduction:

• Lower CapEx due to reduced investments in infrastructure and software development Lower OpEx due to fewer resources required to build, operate and support outsourced EBPP.
• Faster collection of bills, leading to lower working capital.
• Single interface point– no need to link separately with multiple banks.
• Lower reconciliation processing costs.
• Reduced disconnections due to delay in bill processing.
• Reduced CSRs through fewer customers paying at Biller sites.

Revenue Generation:

• Improved cash availability resulting in increased interest revenue.
• Potential for cross-selling and up-selling using available CSRs.
• Increased ARPU due to fewer disconnections.
• Potential to leverage SADAD infrastructure to sell new services.

Intangibles:

• Improved customer satisfaction and image.
• Increased opportunity to communicate with customers.
• Ability to tailor marketing messages per customer segment.
• Guaranteed bill presentment independent of customer address.
• Constantly updated bill status information across all channels.
• Pre-notification to upload new bills to SADAD.
• Flexibility to consistently apply business rules across all channels.

If you are a Biller and want to use SADAD services and open all banking channels to you to collect your payments, please send your request to SADAD by clicking here.