As part of its effort to identify, study, and recognize unique examples of innovation worldwide, the Harvard University's Ash Institute is interested in conducting a case study on SADAD. The case study will serve as an excellent model in the study of government innovations for improving the performance of public and private sector and their service delivery to citizens.
The case will be one of the first in the Arab world to focus on the new national initiative to solve bill payment problems. The purpose of the study is to share and disseminate knowledge about bill payment problems in Saudi Arabia and the innovative approaches used to affect them. The case study will discuss the problems faced by the Saudi Arabian Monetary Agency (SAMA) and the rationale for its initiative to tackle the electronic bill payment problems in Saudi Arabia. This include the origins of bill payment problems, burdens on banks and governmental and private sector billers and citizens, and SADAD effects on economy and overall economic and institutional modernization
Other countries can learn from this experience and may adopt SADAD's solution, or elements of it, to address similar problems and improve the productivity and efficiency of both public and private sectors.
This case will be used for experts and students at Harvard University’s Kennedy School of Government and Business School and other educational institutions as well as for practitioners participating in Executive Sessions, and most specifically will be used for international executive teaching in programs held worldwide.
Harvard's research and consulting team conducting the case study will be headed by Dr. Khalid O. Al-Yahya, Fellow and Advisor at Harvard University and Assistant Professor of Comparative Management and Strategic Human Resources and Organizational Development at Arizona State University and Dr. Stephen Goldsmith, Professor of Government and the Director of the Innovations in American Government Program.